Saving Time Drives Xos Trucks Success: A Story of Frictionless Onboarding

We wanted to share the real story about how the Xos team has found the onboarding process, how they are currently using the platform, and the benefits they are already seeing by doing so. Rohit Nimje and Tharun Dayalan, two of the users on the procurement team at Xos, have been smashing the RFx (Request for anything) process and wanted to share some thoughts with us.

Frictionless onboarding

One of the things that we at DeepStream pride ourselves on is our platform’s user-friendliness, and the ease at which our partners and their suppliers can be onboarded and begin communicating with each other.Both Tharun and Rohit described the ‘smoothness’ of their onboarding. Tharun also pointed out that, reassuringly,“our suppliers also found it easy to use”, and Rohit attributed part of the ease of onboarding to ourCustomer Success Team, for being on hand to resolve any initial queries.

Communication is key

Communicating with their suppliers seamlessly in an intuitive and easy-to-use way has been another beneficial outcome of DeepStream. As Tharun acknowledged, Xos Trucks have a wide range of suppliers on the platform which is only going to grow bigger - so the fact that 70% of their suppliers signed up to the platform without any need for support is a testimony to our platform’s ease of use. As Tharun described it, DeepStream “solves the communication gap”that can occur between a supplier and a buyer during the tendering process.

The flexibility of DeepStream has also enabled Xos Trucks to meet their supplier’s needs quickly and without difficulty. For instance, Rohit described how easy it has been to: change deadlines, see the stages and actions in real-time, keep track of the progress of the tender and see the status of each supplier.

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Streamlining everyday workflows

For Tharun, the biggest win for replacing emails was the ability to not have to worry about remembering which documents had been sent when, and to which suppliers. Rohit seconded this, and both of them praised our Template feature as the crucial tool which supported this.

'Template' you ask? Well, for those of you who are soon-to-be users but haven’t had the opportunity to try out our features, our Template feature enables request templates to be created from draft requests. This means that once a draft request is set up, it can be duplicated with all the necessary documents and details already uploaded.

Tharun and Rohit excelled on the platform, and have managed to build out templates for all the different types of requests that are currently live on the platform - a current total of 9 requests at once.

Collaboration - like Slack for RFx

With 15 users onboarded with DeepStream from Xos Trucks, and the potential of additional users as the company grows further - their team collaboration is something to be marvelled at. The ability to create templates that can be shared across the team means that one person’s efforts contribute to the overall success of the team, encouraging collaboration.

The Template feature was also hugely responsible for the time saved by usingDeepStream: quickly building requests and bulk uploading documents. This has reduced the workload, meaning less energy expelled and more time to drive Xos Trucks’ success.

“It’s a very user-friendly platform, it’s much easier to use than other software solutions”

Another factor that has increased their efficiency is having all data collected in one place. Rohit highlighted the huge benefit that our Audit trail provides, and the ability to collect all information about a RFx. This was a personal point of pride for us, as we are encouraging transparency across industries.

Rohit was driven to work for Xos Trucks because “it’s great to be part of a company with a futuristic goal”. We feel the same here at DeepStream as we strive to deliver the fastest and most user-friendly RFx platform, and we couldn’t be more excited to have Xos Trucks as part of our journey.

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