Explore our FAQ page for quick answers to common questions about DeepStream and the support we offer.
What is DeepStream Software?
DeepStream simplifies the source to contract process by providing a user-friendly, intuitive platform for buyers across the globe. We enable you to move away from emails and excel onto a centralised platform that’s been optimised for user adoption.
How can DeepStream Software benefit my business?
DeepStream enables teams to:
- Reduce workloads and improve efficiency by centralising all source to contract activity and
communication. Leverage standard templates, automated workflows, and eAuctions for streamlined processes, reducing administrative tasks and negotiation time.
- Repurpose the time saved to more strategic tasks in optimising spend and widening the supply chain.
- Create competitive environments to encourage competitive pricing from Suppliers.
- Ensure best practices are being adhered to throughout the sourcing process.
- Eliminate compliance risks and increase visibility with everything in one central and secure place (backed by our ISO21007 certification).
Is DeepStream Software suitable for small businesses?
Yes, DeepStream is well-suited for small businesses due to our swift implementation timelines. Our platform is designed to cater to the needs of businesses of varying sizes, from one person procurement teams, to SME to enterprises. With a range of plans we offer scalable solutions that can be tailored to fit the specific requirements and budget constraints of small businesses.
Features and Functionality
What features does DeepStream offer?
- Supplier pre-qualification and document management
- Flexible Stages and Pages for your RFx (RFP, RFQ & RFI)
- In-app messaging and document exchanges
- Supplier evaluations
- Contract creation and automated reminders
- Indefinite and downloadable audit trail
- Integrations with any modern third-party software
- ISO 27001 Certification
- Third-party company collaboration
- Granular team permission levels
Can I integrate DeepStream with other tools we use?
Absolutely! DeepStream is designed to simplify the integration process, making it fast, cost-effective, and resilient. Our platform offers a range of integration options to seamlessly connect with your existing systems.
- Marketplace Integrations: These enable you to send messages to third-party systems, providing real-time notifications for DeepStream activities. Agile and quick, Marketplace Integrations can be delivered in under 2 weeks.
- Standard Integrations: Designed for sending data to and from DeepStream, Standard Integrations streamline processes like generating requests or sending details to your PO system. Our Product Team collaborates with you to meet your requirements, delivering Standard Integrations in under 6 weeks.
- Bespoke Integrations: Tailored to your unique needs, Bespoke Integrations are custom, complex flows that connect all your systems with DeepStream. Our Product Team works closely with you to design a solution that aligns with your business requirements.
- SSO Integrations: DeepStream offers Single Sign-On (SSO) capabilities as a standard feature, enhancing overall corporate security. Your team can use established login details from other third-party systems to access DeepStream.
Our integrations are not only efficient but also resilient, proactively maintained to ensure that changes in DeepStream or third-party systems won't disrupt your data flows.
How do Suppliers use DeepStream?
DeepStream facilitates seamless communication and cooperation between your organisation and its Suppliers. Here's an overview of how it works:
- Communication Hub: DeepStream provides a centralised communication hub where you and your Suppliers can interact. This includes exchanging messages, sharing documents, and providing clarifications at a line item level.
- Real-time Updates: The platform enables real-time updates of the status of your Supplier Pre-Qualification, RFx and Contracts. This transparency helps both you and your Suppliers stay informed about the progress of the bid process.
- Document Sharing: Both Buyers and Suppliers can upload and share essential documents directly through the platform. This includes NDAs, certifications, contracts, and any other documentation required for the procurement process. Buyers can also upload documents for Suppliers to either agree to or offer a deviation.
- Collaborative Workflows: DeepStream streamlines collaborative workflows, allowing for efficient collaboration on specific tasks or projects. This ensures that both Buyers and Suppliers are on the same page, reducing misunderstandings and delays. DeepStream offers a collaboration function where Buyers can invite in third parties (such as consultants) who can either have access to the entire request or certain sections to either edit, comment, view or all!
- Automated Notifications: The system provides automated notifications to keep all parties informed of important events, such as contract renewal windows, RFx deadlines, message responses and bid status updates.
- Data Security: DeepStream prioritises data security, ensuring that sensitive information exchanged between Buyers and Suppliers is protected. We are ISO27001 certified which helps build trust and confidence in the collaboration process.
- Supplier Onboarding: Alongside DeepStream being the most user-friendly eSourcing platform on the market, we also have a comprehensive knowledge centre with useful tips and articles alongside our Customer Success team who are on hand to ensure your Suppliers are onboarding successfully.
Pricing and Plans
What is the pricing structure for DeepStream?
Are there any hidden fees or additional costs?
No, there are no hidden fees or additional costs. Our pricing is transparent, and what you see in the selected plan is what you'll pay. We believe in providing clear and upfront information to ensure a straightforward experience for our users. Unlike other providers our implementation and onboarding costs are included within the plan you choose. No need for expensive third party implementation partners! If you have any specific questions about our pricing or need clarification, please don't hesitate to reach out to our support team.
Support and Training
What kind of support does DeepStream provide?
At DeepStream, we offer a range of support options to ensure you have the assistance you need:
- AI Bot (Fin): Our AI Bot, Fin, is here to swiftly answer your questions based on information from our knowledge centre articles, providing instant and accurate responses.
- Support Chat: Engage with our Customer Success Managers in real-time through the support chat. They are dedicated to answering your questions and guiding you through the platform, offering personalised support.
- Support Email: Reach out to our Customer Success Managers via email for comprehensive support. They are available to assist you with any questions on navigating through DeepStream.
- Support Calls: Schedule support calls, either via phone or Google Meet, where a dedicated Customer Success Manager will guide you through DeepStream. This interactive support method ensures personalised assistance tailored to your specific needs.
All of these support channels are available to both Buyers and Suppliers at no extra charge, demonstrating our commitment to providing accessible and responsive support across various communication channels.
Security and Compliance
How secure is DeepStream?
At DeepStream we are committed to eliminating compliance risks and ensuring data security in our cloud-based platform, backed up by our ISO27001 certification. Our commitment to information security is reflected in the following key features:
- Encryption: Rigorous encryption protocols safeguard all data transmitted within DeepStream, ensuring confidentiality and integrity.
- Access Controls: Role-based access controls restrict system access based on user roles, preventing unauthorised entry and enhancing security.
- Data Storage: Robust measures are in place to securely store user data, protecting against unauthorised access or breaches.
- Regular Audits: Continuous security audits and assessments are conducted, adhering to ISO27001 standards, to identify and address potential vulnerabilities.
- Authentication: Multi-factor authentication options add an extra layer of security to user accounts, enhancing the authentication process.
- Compliance: DeepStream complies with ISO27001 standards, ensuring that user data is handled in accordance with the highest international information security standards.
- Incident Response: Established incident response protocols enable us to promptly address and mitigate potential security risks.
- Secure Infrastructure: The underlying infrastructure supporting DeepStream adheres to industry best practices for secure hosting, providing a reliable and secure environment.
By obtaining ISO27001 certification, DeepStream affirms its dedication to maintaining the highest standards of information security. We continuously assess and enhance our security protocols, adapting to emerging threats and ensuring the ongoing trust and confidence of our users.
Customization and Configurations
Can DeepStream be customised to align with our unique procurement processes?
Absolutely! DeepStream Software is customizable to fit your organisation's unique procurement processes. We offer:
- Custom Workflows: From transactional RFQs to complex RFPs build the structure of your request with our flexible stages and pages.
- Permission Levels: Adjust permission levels with edit, comment and access to all options to provide all users access to the correct level of data and information, and the correct roles & responsibilities to manage their work.
- Bespoke Integrations: Tailored connections from DeepStream to your existing systems.
- Collaborative Workspaces: Engage with Suppliers, team members and third parties in a way that works for your sourcing process.
DeepStream is not a one-size-fits-all solution; it's a flexible tool designed to align seamlessly with your organisation's specific procurement workflows.
What are the system requirements for running DeepStream?
DeepStream Software operates seamlessly on modern browsers including Chrome, Firefox, Safari, and Opera. No specific hardware requirements are needed, which ensures complete compatibility and accessibility across all your devices.
Updates and Upgrades
How are updates and upgrades handled for the software?
DeepStream follows an agile framework, releasing new products, features, and updates every two weeks. This dynamic approach is shaped by customer feedback, ensuring the platform evolves to meet user needs. Additionally, release notes and in-app tutorials support users in seamlessly adapting to new features and functionalities.
Do you have any case studies?
User Training and Onboarding
How does DeepStream support user training and onboarding?
DeepStream is committed to ensuring a smooth user experience through our comprehensive training and onboarding processes. Alongside a full training schedule run by our in-house experts we provide user-friendly documentation, tutorials, and resources to guide users in understanding and utilising our software effectively. Additionally, our support team is readily available to assist with any questions or concerns during the onboarding phase.
Does DeepStream support multiple languages?
Yes! The DeepStream platform can cater to all languages. Currently, we support the following languages:
If you don't find your preferred language on the list, feel free to inquire about the latest language updates we have in our upcoming roadmap.
Can I access DeepStream on mobile devices?
Yes you can and it's perfect to read messages on the go, but for in depth work we recommend you use DeepStream on desktop for the best experience.
Performance Metrics and Analytics
What kind of performance metrics and analytics are available?
Your DeepStream Dashboard is the hub for all of your metrics and analytics. Here you’ll be able to access the Reports section and see: Spend and savings metrics; Team productivity reports; Supplier engagement metrics; eAuctions reports.